Hi-Speed Ferries

Please see our contact page for full details

We have baby changing facilities on all three of our vehicle ferries. For a full list of onboard facilities, go to our fleet page.

All of our vessels cater for disabled customers and have disabled access. All three of our vehicle ferry’s have lift access from the main deck to the passenger lounge which can be requested upon arrival. Customers are not permitted to stay in their vehicle for the duration of the crossing however under extreme circumstances a request can be made to the captain upon arrival. More accessibility information...

Dogs are carried free of charge, please see our pet policy 

E-scooters are prohibited on board all Red Funnel vessels and throughout all terminal areas, both indoor and outdoor. This includes all aspects of e-scooter usage on site and includes the charging, transportation and storage of e-scooters. Those traveling with non-electric (push) scooters via our ferries must dismount and push their scooter at all times. Our policy is in place for the safety of our customers and staff due to fire safety concerns associated with e-scooter batteries, as well as the incidence of both e-scooter and push scooter-related accidents resulting in personal injury. Our policy is consistent with other transport operators and reflects a policy undertaken by ABP (Associated British Ports), which prohibits the use of scooters in any part of their port operations and estates. We thank our customers for understanding that our on-board and terminal areas are unsuitable environments for scooter usage. The safety of our customers and staff is our top priority.

For Vehicle Ferries: 

Visit the Ticket Office at East Cowes or Terminal 1, Southampton or phone us on 023 8001 9192

For Red Jet Passengers: 

Visit the Ticket Office at West Cowes or Terminal 2, Town Quay, Southampton or call us on 023 8001 9192.

In accordance with the statutory ban on smoking in public areas, Red Funnel enforces a No Smoking policy inside all its terminal areas and inside its vessels. The no smoking policy includes all synthetic/e/electronic cigarettes, cigars and pipes.

The only exception is the designated smoking area on 'A deck' (outside deck) of the Passenger Vehicle Ferries where smoking and vaping is permitted. Customers are requested to always use the cigarette bins provided and never throw cigarette butts into the sea.

Please be advised some sailings may be entirely non-smoking if we are carrying certain goods. You will be advised of this in the onboard safety announcement after you board. 

Customers can travel with electric bikes, however charging electric bikes is strictly prohibited onboard any of our vessels and throughout all our terminals. 

Please click here for Government guidance on the transport of items classified as dangerous by individuals in private vehicles and by foot passengers on board our vessels. If you have any queries, please get in touch with our dedicated Freight team by emailing [email protected] prior to travel.

No, you are not permitted to fly drones from our ferries without prior written permission, and completion of a full risk assessment. If you wish to apply for permission, please contact our Marketing department via email.